• Page Views 367

Bangladesh has huge potential in hospitality

Robin Edwards, GM of Radisson Blu Chittagong, talks about his plans this year

Bangladesh has huge potential in the hospitality industry as the sector has started to follow international standards, said Robin Edwards, the newly appointed general manager of Radisson Blu Chittagong Bay View.

The number of five-star hotels in Bangladesh is still low, as the industry here is on the early stages of growth, he said.

The new hotels that are opening in Dhaka and Chittagong are helping Bangladesh emerge in the international market, he added.

Edwards previously served InterContinental Hotels and Resorts, Starwood Hotels and OCT Hotels for several years and worked in China, Western Asia and the Middle Eastern regions.

A graduate from the University of Leeds in the UK, Edwards has worked in every major department of hotel operations, including food and beverage, engineering, laundry, finance, hotel administration and rooms management.

Being an emerging destination, Chittagong sees rising growth in the hospitality industry, he said.

“I think everything is growing in Chittagong, including infrastructure, new business destinations and export processing zones. I hear, every day, of new investment in Chittagong not only in the hospitality industry but also in a lot of other aspects.”

There are challenges as well, he said. “One of the major challenges for us is not being able to have access to everything we need in the local market. There are products that we cannot source in Bangladesh and the supplies that we need have to be brought from abroad.”

Edwards, however, said he faced these problems in other Asian countries as well. “It’s not just the country of Bangladesh or the location. It is central Asia or the Asian market. Unfortunately Asia, as a whole, is not as developed as the Western world.”

Their main customers in Radisson Blu now are Bangladeshi nationals, business travellers from Dhaka and other cities, Bangladeshis returning from abroad, traders from outside and people who deal with companies inside the export processing zones, he said.

“Domestic travel is the biggest source of business for us. Of course we have foreign and expatriate business. But the domestic market is the biggest proportion in the business for us now.”

Edwards said one has to be ‘a people person’ and should have love for the job to become successful in the career in the hospitality sector.

“No matter what you are, whether you are the general manager or the doorman, it’s the same philosophy we serve the guests,” he said.

The environment in the hospitality industry is challenging, he added. “When you are trying to please people, it’s like trying to please a child. You can never please a child. When you give him something, he wants some more.

“But we are committed to ensuring total guest satisfaction, and that is what we strive to do.”

He said everybody who works at the hotel — whether he is a doorman, a waiter or a general manager — is the ambassador of hospitality.

There are instances that doormen or stewards have become general managers through hard work and determination, he said. “Anybody can be successful in this business.”

Edwards said he never terms the employees as staff members rather associates. His philosophy is to treat the workforce as a family.

People will find soon that the Radisson Blu in Chittagong will stand out probably as the number one innovator in Chittagong and hopefully in Bangladesh, he said.

“Our main goal for this year is to penetrate the market to draw new business and to let people see the standards that we actually have here.”

Edwards believes they have the potential to offer a lot more. However, there are limitations as well. “We can only offer what our customers are willing to pay for,” he said.

“So, we have to look at innovation. Our philosophy is to think outside the box, to look at the bigger picture. We are not looking for profits today or tomorrow. We are looking at long-term investment.”

Source: Daily Star, Dhaka, Bangladesh


Discovering our heritage Atiya Mosque

Next Story »

Changing of the guard at Islami Bank

Leave a comment


  • Summer tips for pregnant women

    4 weeks ago

    Body temperature of a pregnant woman always remains a bit higher than normal, so added external heat obviously makes her feel uncomfortable. ...

    Read More
  • Eating less salt does not necessarily lower your blood pressure

    4 weeks ago

    Eating less salt may not lower your blood pressure, a major new study has found contradicting the popular belief. Researchers from Boston ...

    Read More
  • How mobile apps have changed our lives

    1 month ago

    In this day and age, one thing that we all consider an indispensable part of our lives is smartphones. This device allows ...

    Read More
  • Deep sleep may act as fountain of youth in old age

    2 months ago

    Loss of sleep in the elderly may increase the risk of developing a wide range of mental and physical disorders such as ...

    Read More
  • Just 20 minutes of sleep can boost employees’ creativity

    2 months ago

    Does your boss nag and expect a lot from you? Here’s a solution to keep up to their expectations — take a ...

    Read More
  • Rooftop Gardening: Days of Babylon to our Current Life

    2 months ago

    Laila Karim The concept of ‘hanging gardens’ fascinated me from the second grade. It was a part of our first step of ...

    Read More
  • Exercise, walking may cut side-effects of chemotherapy

    2 months ago

    Walking or jogging either three times a week for 50 minutes or five times a week for 30 minutes may help patients ...

    Read More
  • Eight tips to take care of your skin while travelling

    3 months ago

    Heading off to the beaches or the mountains for your holiday this season? It would help to know that travelling can ruin ...

    Read More
  • Rock n’ roll with a deodorant!

    4 months ago

    Have you ever thought that you were missing out on something after you put on your outfit and then realise it was ...

    Read More
  • Ciao Bashundhara!

    4 months ago

    Since its inauguration in 2013, Pizza Roma has a simple goal: to create delicious, healthy, and authentic Italian pizzas. Roman style pizzas ...

    Read More
  • Read